FAQ

 

 

FAQ

Where is the business based?

NATURE'S ITEMS orders are shipped from Sheldon, Wisconsin (USA).

 

Is your website secure?

Our whole website is secure, every single page. If you refer to the upper left of the address bar you will see a secured padlock. Our website is hosted by Bigcommerce which is one of the leading Ecommerce hosts and we also have a Geotrust SSL certificate. No credit card or debit card information is stored on our site. All credit card and debit card transactions are processed through Square.com or Paypal.com.

 

What payments do you accept?

We accept all forms of credit/debit cards. During the checkout you have the option to pay through Square which is our normal checkout option or you can choose to use Paypal. You do not need a Paypal account to checkout with Paypal.

 

What is the $8 Flat Rate shipping option?

$8 flat rate shipping is a special shipping we offer on oils & dye, this does not mean that your item(s) will necessarily ship in a flat rate USPS box. 

 

What is this store's return and exchange policy?

Refunds are considered on a case-by-case basis, but please keep the following in mind:

Shipping costs are nonrefundable, unless I have made an error.

I do my best to describe things as accurately as possible, but everyone's nose is different, so there are occasions when one of my scents doesn't smell to someone, what it smells like to me or those who have smelled our scents in testing. 

Fragrance Oils are nonrefundable. We sell convenient 1oz bottles for testing purposes and we highly recommend trying a sample before purchasing a large quantity. If you receive a bottle that is damaged during shipment please contact us and we will correct the issue.

Do you accept orders placed outside of the US?

We ship to the US, it's territories, including APO/FPO & Canada.

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. 

What services do you use to ship your products?

Orders are shipped via USPS Mail Service. We ship business days Monday - Friday and most orders ship out within 1-3 Days.

What sort of packing materials do you use for shipments?

To help protect orders in transit, I frequently use the following recycled cushioning materials: Plastic bubble wrap, Styrofoam packing "peanuts," biodegradable corn starch-based packing "peanuts." If you have a problem with any of these materials, please contact me before you place your order (or leave a note in the "Notes to Seller" box at the time you place your order).

How long will it take my order to ship/what is your processing time?

We ship business days Monday - Friday. We will always try our hardest to ship within 1-3 business days (sometimes longer for special orders, orders containing preorder items, or special circumstances).

Do you charge sales tax?

Yes, a 5.5% sales tax will be charged on orders shipped to Wisconsin.

 

What if something is wrong with my order, missing, or damanged?

Hopefully you will never have a missing item. We take special precautions to make sure that all items are packaged, we check off every item on the packing slip as it is placed into the box, then we take a picture of the packaged items and packing slip so we can verify that all items are accounted for before being shipped. If you have a problem with an order, please contact me directly at sales@naturesitems.com and I'll do everything in my power to correct any issues asap.

 

Preorder Items

Preorder fragrances are on order and all orders containing items from this category will be shipped on or after expected in stock date. Please reference item description for in stock ship date. All other in stock items excluding the Preorder fragrance will be shipped on the normal shipping schedule with the lowest priced shipping speed.

 

Special Order Items

Going forward we will no longer be doing special orders unless it is for an an item we currently carry and you need a bulk order.

 

Shipping Prices and Fees

Shipping and Handling fees - In an attempt to be transparent we would like to cover how this works. Our shipping prices include handling fees. This is pretty standard when it comes to purchasing anything that is shipped. What we charge for shipping may not always be the same that USPS charges us. These fees help cover packaging supplies, including bags, shrink bands, packaging materials, labels, receipts, ink, processing fees, and our time. Since we offer an $8 flat rate shipping on oils and dye a lot of the time we are actually paying more for shipping and supplies than we charge our customers. If you have any shipping related questions please feel free to contact us. $8 flat rate shipping is a special shipping we offer on oils & dye, this does not mean that your item(s) will necessarily ship in a flat rate USPS box. 

 

Can I make changes to an order after it has been submit

Any order changes or Add-on items will need to be approved by us first since sometimes we package and ship order within a matter of minutes of receiving them. Since there is added labor and processing fees involved, any items that need to be added on to an order or any order changes that need to be done we will charging a $2.50 fee for this.