Policies & Terms

By placing an order you agree to the following Policies and Terms: Updated 11/05/2018

Payment

We accept Visa, MasterCard, Discover, American Express, and PayPal. Payment is due at time of purchase.

Coupons

We will also no longer allow coupons to be added to an order or reimbursed after an order has been placed. All coupons will need to be entered prior to the order being placed. If you are having any issues with a coupon please contact us prior to placing the order and we will do our best to help.

Payment Verification: You may be asked to provide additional information, a copy of the drivers license or state issued ID for the credit card holder, and/or we may need to verify the credit card number and contact the credit card company for charge verification to prevent fraud.

When making a payment via credit card: Please ensure that ALL of your information was entered correctly. Please especially make sure that the billing address and zip code matches what is on file with your credit card's issuing bank EXACTLY (including any abbreviations or punctuation). If this information is correct and your card is declined, please contact your credit card company.

If you attempt to process payment multiple times with an incorrect address or zip code, your bank may show the charges as pending and hold the money (even though the charges are actually declined) until the charges fall off. The amount of time this takes can vary from 1 day to 30 days and will depend on your credit card company's discretion. We are not responsible for your repeated attempts to process payment, which may result in a hold on your funds.

Shipping

Please plan ahead and order your items well in advance of when you will need them. We have no control over how long UPS or the post office will take to get your package to you.

Processing & Transit Time

We ship Monday - Friday only and generally ship within 1-3 days depending on order volume.

On occasion, you may receive a shipping notification email on a weekend day (Saturday or Sunday), however the package will not ship until Monday.

Shipping Methods

We ship all orders USPS or UPS

Address Correction Fees

Make sure your shipping address is correct before checking out. If an address change needs to be done or corrected after an order has shipped we will charge a $25 fee. Intercepting and redirecting of packages is not guaranteed. If an order has shipped with an incorrect address and the order gets lost we will not be held responsible for lost packages.

Orders Not Received

If you did not receive your items, please contact the courier with your tracking number to inquire on where your package is.

PLEASE NOTE: Once your package is shipped, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery).  Please make sure you put down the correct shipping address before checking out because we will ship to the address that is given, If the package comes back to us then you will be responsible for shipping charges to have it reshipped. If the package says delivered than please contact your local post office, unfortunately there is nothing we can do for a package that shows delivered. If the package is lost or damaged we will take the appropriate steps to file a claim and reimburse or replace the merchandise. (This process may take up to 15 days)

USPS customer service: **we advise you to call your local post office** 1-800-275-8777

***All reports of lost orders must be provided to us, within 10 days of order ship date. If delivery confirmation has been provided by the courier, we are not responsible for any missing package or items from a package.

Order Mistakes/Errors Upon Receipt of Package

***Once your package has been received, all reports of incorrect items, missing items, or damaged items must be reported within 5 days of receipt/delivery. We may require proof of error. We will not be able to make any adjustments after this time.

Items Missing

Our orders are double checked by before they are packaged for shipment. Please completely unpack everything and thoroughly search inside the box before calling us about a missing item.

Adding Items to An Order, Cancelling Orders (or changing an order in any way)

Going forward we will no longer allow order add-ons or changes after an order has been placed. Orders that have already shipped can not be cancelled. There is a 25% restocking charge on all returned / canceled orders which includes orders cancelled by the purchaser prior to shipment.

Refunds

Refunds are considered on a case-by-case basis, but please keep the following in mind:

Shipping costs are nonrefundable, unless we have made an error.

I do my best to describe things as accurately as possible, but everyone's nose is different, so there are occasions when one of my scents doesn't smell to someone, what it smells like to me or those who have smelled our scents in testing. 

Fragrance Oils are nonrefundable for safety reasons. We sell convenient 1oz bottles for testing purposes and we highly recommend trying a sample before purchasing a large quantity. If you receive a bottle that is damaged during shipment please contact us and we will correct the issue.

Clearance Merchandise is sold as is. We will not except returns on clearance items and it is nonrefundable. 

 

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