Refunds are considered on a case-by-case basis, but please keep the following in mind:
Shipping costs are nonrefundable, unless we have made an error.
I do my best to describe things as accurately as possible, but everyone's nose is different, so there are occasions when one of my scents doesn't smell to someone, what it smells like to me or those who have smelled our scents in testing.
Fragrance Oils are nonrefundable for safety reasons. We sell convenient 1oz bottles for testing purposes and we highly recommend trying a sample before purchasing a large quantity. If you receive a bottle that is damaged during shipment please contact us and we will correct the issue.
Orders that have already shipped can not be cancelled. There is a 25% restocking charge on all returned / canceled orders which includes orders cancelled by the purchaser prior to shipment.
If you opt out of our normal packaging (Shrink Bands, Tape on Bottles, Ect.) and experience leaking product from bottles and or damages then you also forfeit any replacements and or credits.
Hopefully you will never have a missing item. We take special precautions to make sure that all items are packaged, we check off every item on the packing slip as it is placed into the box, and our work areas are monitored by video surveillance in case we need to review that the correct items were packaged. If you have a problem with an order, please contact me directly at firstname.lastname@example.org and I'll do everything in my power to correct any issues asap. If you experience any leaking and or damaged products, pictures of the damaged products and box will need to be email or messaged to us. Without pictures no refund, credit, or replacements will be issued.